FAQ

You are not required to have an account to do a purchase but we encourage you to do so as registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from us.

It happens to the best of us, go to this page so you can set a new one.

We accept payment with Visa, Mastercard & JCB, ATM/bank transfer and GoPay QR payment . All credit cards used for payment must have a valid billing address.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information. Including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through third party payment gateway. so we can guarantee that important information stays confidential and private.

In “orders” you can see the progress of all of them. Once shipped out, you will receive more information on how to track the package and the estimate of delivery on email.

We design our products at the highest standard possible, If they’re not working exactly right for you, we’ve got you covered.
We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unused and unopened within those 7 days.

We currently only ship our products in Indonesia.

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price.
Delivery costs are stated on the checkout page while buying.

The delivery time depends on the distance between you and where we are located. The expected delivery time is clearly stated on the product page, and on the checkout page.
Please refer to check out page when placing order for more specific information regarding delivery times.

We design our products with customer satisfaction in mind, if by any reason our products do not work out for you or it’s simply a change of mind we have got you covered.

We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unworn and unwashed within those 7 days.

Please contact us at admin@sakuofficial.com for return and refund arrangement, make sure that you mention the date of purchase, your name and your contact details where we can reach you at.

NOTE: Our refund processes do not cover the cost of shipment from your end to us. Please make sure that you purchase a shipping insurance when returning product(s) to us.
We do not take any responsibility to the damages/lost of good(s) being sent to us. A refund will only be issued when we receive the return in good condition.

Saku Official may collect personally identifiable information, such as your name. We may also collect anonymous demographic information, which is not unique to you, such as your age and gender.
We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Saku Official. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Saku Official’s website.

Saku Official collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name. Also a valid email address, phone number, billing address, shipping address, and credit card number.
We will use this information to fulfill the order you place and to communicate with you about it.

Saku Official uses your information for four purposes: (1) to fulfil the orders you place on the Site. (2) to answer any customer service inquiries that you may have. (3) to contact you about special offers, Saku Official news and new products. (4) to understand the shopping habits of our customers to better serve them in the future.

Saku Official uses cookie to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site.
Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
If you choose to decline cookies, you may not be able to fully experience the interactive features of the Saku Official’s services or websites you visit.

Saku Official does not knowingly collect personally identifiable information from children under the age of thirteen.
If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

SAKU OFFICIAL’S

Terms and conditions

Effective Date & Last Updated: 2 August 2026

1. Saku Karya Indonesia (“Saku”, “we”, “us”, “our”) gives you access to its website and interactive online services, which are subject to the following Terms of Use. Please read the following Terms of Use carefully before using this website or any other service we provide. By accessing or using our website or services (other than reading this for the first time), you agree to these Terms of Use.

These Terms of Use (also referred to as the “User Agreement”), together with our Privacy Policy and any additional terms that may apply to particular products or services, govern your use of any of our websites, and your use of our other websites and other services we provide, including surveys, reviews, newsletters, panels, communities, or our other services (collectively referred to as our “Services”). Our websites include, among others, www.sakuofficial.com and all other websites on which we place these Terms of Use (collectively referred to as our “Sites”).

We may, from time to time, modify or change the Terms of Use with prior written notice. Each revised version of the Terms of Use will be posted on our Sites, and the revised Terms of Use will govern use of our Sites and Services going forward. If you do not agree with the revised version, you must immediately stop using our Sites and Services.

Our Services include, among other things, providing search results for products and services offered by third-party Sellers. We are NOT a party to any transaction you make with a Merchant. If you have any questions, concerns, or claims relating to a product or service you purchased by initiating a search using our Services, please direct them to the relevant Seller.

1. INTELLECTUAL PROPERTY

Our Sites, Services, and related content (and any derivative works or improvements thereof), including but not limited to all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, and interactive features (collectively, “Site Content”), and all related intellectual property rights, are owned by us, our licensors, or both. In addition, all trademarks, service marks, trade names, and trade dress that may appear on our Sites or Services are owned by us, our licensors, or both. Except for the limited rights of use granted in these Terms of Use, you shall not acquire any right, title, or interest in our Sites or Services. Any right not expressly granted in these Terms of Use is expressly reserved.

2. ACCESSING OR USING OUR SERVICES

(a) To access or use some content or features of our Sites or Services, you may choose to provide us with certain information, we may ask you to provide certain information, or we may require you to create an account with us through registration. Your access to certain content or features may be restricted if you are not yet 18 years of age or the legal age in your jurisdiction to enter into legally binding agreements, or for other reasons.

(b) Whenever you submit information to us, you agree to provide true, accurate, and complete information, and agree, where an option is available, to promptly update the information if there is any change to the information you provided.

(c) Accounts. We may also impose restrictions on your ability to create an account (e.g., age restrictions, restrictions on business entities creating accounts, limits on the number of accounts, etc.). When registering an account, you may need to choose a username (“ID”) and password. You are responsible for maintaining the confidentiality of your ID and password and other account information, and are fully responsible for all activities that occur under your account, regardless of whether you authorized such activities. You agree to promptly notify us of any security breach or unauthorized use of your account, ID, or password by emailing us.

3. RESTRICTION, SUSPENSION, OR TERMINATION

(a) We may, at our sole discretion, temporarily or permanently modify, restrict, suspend, or terminate your access to our Sites or Services (including Site Content or User Content) without prior notice. We may do so based on changes to our business practices (e.g., discontinuing a Service, etc.), if you violate the letter or spirit of these Terms of Use, or for other legitimate reasons. You agree that we are not liable to you or any third party for such actions.

(b) Provisions of these Terms of Use that by their nature should survive will remain in effect, including, but not limited to, rights and licenses you have granted us in your User Content, and provisions relating to indemnification, releases, disclaimers, limitations of liability, mandatory arbitration, no class actions, and all other miscellaneous provisions of this document.

4. ACCEPTABLE USE

(a) Our Sites and Services (including, without limitation, Site Content and User Content) are provided for your information and personal, non-commercial use only. When using our Sites or Services, you agree to comply with these Terms of Use and all applicable federal, state, and local laws.

(b) Unless expressly permitted by these Terms of Use, you may not:

• use our Sites or Services in any unlawful or fraudulent manner, or for such purposes, to collect personally identifying information, or to impersonate another user;
• modify our copyright/trademark notices or other proprietary notices, or interfere with security-related features of our Sites or Services (e.g., features that prevent or restrict copying of Site Content);
• use our Sites or Services in any way to manipulate or distort, or damage the integrity and accuracy of, any reviews or ratings, or take any action to disrupt, damage, or interfere with any part of our Sites or Services;
• use our Sites or Services to send, knowingly receive, upload, or download any material that does not comply with our content standards;
• use our Sites or Services to transmit or facilitate the transmission of unsolicited or unauthorized advertising or promotional material;
• use our Sites or Services to transmit or upload any data containing viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or other harmful programs or similar computer code designed to affect the operation of any computer software or hardware;
• decompile, reverse engineer, or disassemble any part of our Sites or Services;
• use robots, spiders, other automated devices, or manual processes to monitor or copy our web pages or content contained on our Sites or Services, or use network-monitoring software to determine the architecture of, or extract usage data from, our Sites or Services; or
• engage in any conduct that restricts or inhibits any other user from using or enjoying our Sites or Services.

(c) You agree to fully cooperate with us in investigating any alleged or actual activity that violates these Terms of Use.

5. USER CONTENT

(a) We now or in the future may allow you to post, upload, transmit through, or otherwise make available through our Sites or Services (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information (e.g., your name, email address, etc.), and other content (collectively, “User Content”). For example, any comment, rating, or review of a product or merchant that you post through our Sites or Services is your User Content.

(b) Standards: You agree not to submit any User Content protected by copyright, trademark, patent, trade secret, moral rights, or other intellectual property or proprietary rights without the express permission of the respective rights holder. You are fully responsible for any damage resulting from your failure to obtain such permission or from any other loss caused by your User Content. Further, you represent and warrant that your User Content:

• in the context of reviews and ratings, will be based on an actual shopping experience with the relevant merchant or third party, will be accurate (where facts are stated), will reflect an opinion genuinely held by you, and will comply with all applicable laws;
• will be honest, not misleading, and not deceptive;
• will not contain any harmful material (e.g., material that defames or invades anyone’s privacy), obscene, offensive, hateful, or inflammatory material;
• will not promote sexually explicit material or violence, or promote discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age;
• will not breach any legal obligation owed to a third party, such as a contractual or fiduciary obligation;
• will not threaten, abuse, or invade the privacy of others, or be intended to harass, upset, or embarrass others;
• will not be submitted with the intent to impersonate another person, misrepresent your identity or affiliation with another person, or create the false impression that your User Content originates from someone else; or
• will not advocate, promote, or assist any unlawful act (e.g., criminal acts, copyright infringement, computer misuse, etc.).

(c) We may monitor, edit, or remove any User Content that violates the substance or spirit of these terms, or for other legitimate reasons. However, we are under no obligation to seek out, edit, or remove (except for content removal under Section 15) User Content for any reason, including, without limitation, violations of these terms.

6. RELIANCE ON SITE INFORMATION

(a) Information available through our Sites or Services is for educational, entertainment, and promotional purposes only. While we strive to ensure the information we provide is accurate, we do not represent or warrant that any User Content or Site Content is accurate, complete, or up to date. In all cases, you are responsible for evaluating the accuracy, timeliness, completeness, or usefulness of Site Content, User Content, and other information and opinions expressed through our Sites or Services. For example, ratings and reviews may be informative to some people but are not provided as a guarantee or prediction of the level of performance you may experience with a product, service, merchant, or other third party. You are fully responsible for any actions or decisions you take based on materials and information available through our Sites and Services, and must conduct your own research and investigation as appropriate.

(b) If a dispute arises between you and anyone accessing our Sites or Services, or between you and any third party in connection with our Sites or Services, you understand and agree that we are under no obligation to become involved. In such case, you hereby release Saku and its officers, directors, employees, parents, partners, successors, agents, affiliates, subsidiaries, and related companies from any claims, demands, and damages of any kind or nature arising from, related to, or in any way connected with such dispute.

7. ONLINE MERCHANTS AND THIRD PARTIES

(a) Your transactions with online merchants or other third parties through our Sites or Services, including third-party websites accessed via links on our Sites, are solely between you and that third party. Accordingly, when you engage in a transaction with a third party or access a third-party website, you do so subject to their terms and policies, not ours. Complaints, questions, and claims relating to transactions with any third party must be directed to that third party.

(b) WE MAKE NO WARRANTY REGARDING, AND ARE NOT LIABLE TO YOU (WHETHER IN CONTRACT, TORT, OR OTHERWISE) FOR, YOUR USE OF, THE QUALITY OF, OR DELAYS IN THE DELIVERY OF GOODS OR SERVICES FROM ANY THIRD PARTY OR ANY THIRD PARTY’S FAILURE TO FULFILL ITS PROMISES, ANY INCORRECT INFORMATION REGARDING PRICE, DESCRIPTION AND AVAILABILITY, OR ANY DISCOUNT, OFFER, PROMOTION, OR COUPON RELATED TO PRODUCT OR SERVICE OFFERS PROMOTED OR AVAILABLE THROUGH OUR SITE OR SERVICES.

8. LIMITATION OF OUR LIABILITY

(a) IN NO EVENT SHALL Saku OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, PARTNERS, SUCCESSORS, AGENTS, DISTRIBUTION PARTNERS, AFFILIATES, SUBSIDIARIES, OR RELATED COMPANIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (EVEN IF Saku HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM, RELATED TO, OR IN ANY WAY CONNECTED WITH THE SITE, SERVICES, OR THESE TERMS OF USE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR SITE OR SERVICES, INCLUDING, WITHOUT LIMITATION, Saku CONTENT, IS TO STOP USING OUR SITE AND SERVICES. THIS LIMITATION ALSO APPLIES TO DAMAGES CAUSED BY ANY SERVICE OR PRODUCT, INFORMATION, ADVICE, OR ADVERTISING INFORMATION RECEIVED THROUGH OR IN CONNECTION WITH OUR SITE OR SERVICES OR ANY LINKS PROVIDED. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

(b) WITH RESPECT TO ANY INACCURATE INFORMATION YOU RECEIVE, IN NO EVENT SHALL OUR CUMULATIVE LIABILITY, OR THAT OF OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, PARTNERS, EMPLOYERS, AGENTS, OR SUBSIDIARIES, EXCEED IDR 10,000,000 (TEN MILLION RUPIAH). YOU AGREE THAT THIS IS A FAIR LIMITATION GIVEN THE MANNER AND COST AT WHICH OUR SITE OR SERVICES ARE PROVIDED TO YOU, AND IN CONSIDERATION OF YOUR ABILITY TO USE ALTERNATIVE RESOURCES PROVIDING SIMILAR INFORMATION TO OUR SITE OR SERVICES. FURTHER, YOU AGREE THAT ANY CAUSE OF ACTION ARISING FROM, RELATED TO, OR IN ANY WAY CONNECTED WITH THE SITE, SERVICES, OR THESE TERMS OF USE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES. A CAUSE OF ACTION BROUGHT OUTSIDE THIS PERIOD MAY BE REJECTED OR DISREGARDED.

(c) In some jurisdictions, limitations of liability are not permitted, and therefore some of the above limitations may not apply to you in all cases.

9. DISCLAIMER OF WARRANTIES

(a) TO THE EXTENT PERMITTED BY LAW, Saku’s SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ITS SERVICES ARE PROVIDED BY Saku ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTY, INCLUDING THAT THEY ARE FREE OF COMPUTER VIRUSES. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SITE AND SERVICES IS AT YOUR OWN RISK. Saku MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF ITS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR SERVICES INCLUDED ON ITS SITE OR MADE AVAILABLE TO YOU.

(b) Certain state laws do not permit limitations on implied warranties. If such laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

10. INDEMNIFICATION

You agree to indemnify and hold harmless Saku and its officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries, and related companies from and against any and all claims, liabilities, losses, damages, obligations, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to: (i) your access to or use of our Site or Services; (ii) your User Content; (iii) any actual or alleged breach or violation by you of these Terms of Use; (iv) any actual or alleged breach of any representation, warranty, or agreement you have made to us; or (v) your acts or omissions. You agree to fully cooperate with us in defending any claim subject to your obligations hereunder.

11. DISPUTE RESOLUTION

Any dispute arising from or in connection with these Terms of Use shall be subject to Article 12 (Dispute Resolution) of the Cooperation Agreement, namely first resolved amicably through deliberation for consensus between the PARTIES, and if no agreement is reached within 30 (thirty) calendar days, resolved through the District Court having jurisdiction over the City of Tangerang, Republic of Indonesia.

12. GOVERNING LAW

These Terms of Use shall be interpreted in accordance with the laws of the Republic of Indonesia, without regard to conflict-of-law principles.

13. COPYRIGHT INFRINGEMENT

(a) Under appropriate circumstances and at our sole discretion, we may remove or disable access to material on any of our websites, or hosted on our systems, that may infringe another party’s copyright.

(b) In accordance with the Digital Millennium Copyright Act (“DMCA”), Saku will respond to notices of alleged copyright infringement relating to any information available on our Site or through our Services. Please note that this procedure is specifically for notifying us that copyrighted material is alleged to have been infringed, and matters other than notifying Saku that copyrighted material may have been infringed will not receive a response through this process.

(c) Under the DMCA, your infringement notice must include the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• a description of the copyrighted work that you claim has been infringed;
• a description of where the material you claim is infringing is located on the site, including a link or screenshot of the web page containing the infringing material, if applicable;
• your address, telephone number, and email address;
• a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• a statement made by you, under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

(d) Please send your copyright infringement notice to Saku’s designated Copyright Agent as follows:

Rukan CBD, Block M-50, Jl. Green Lake City Boulevard, RT.006/RW.003, Ketapang, Cipondoh District, Tangerang City, Banten 15148

14. MODIFICATIONS; ADDITIONAL TERMS

(a) We continuously update our Site and Services to provide better options and features, or for other reasons. In certain cases, we may need to update or modify our Terms of Use to reflect this and other changes (e.g., to reflect updates to our practices and policies). We may also, in some cases, need to give you operating rules or additional terms governing your use of a portion of our Site or any Service (“Additional Terms”). Accordingly, you agree that we may at any time provide you with Additional Terms, or update or modify these Terms of Use, as appropriate or necessary. To the extent any Additional Terms conflict with these Terms of Use, the Additional Terms will govern.

(b) Modifications to these Terms of Use or any Additional Terms will take effect upon: (a) notice, whether by posting on our Site or through email notification; and (b) your continued use of our Site or Services. You are responsible for reviewing the Terms of Use and the Site from time to time for any changes or Additional Terms. Your continued access to and use of our Site or Services following any modification of these Terms of Use or the terms of any Additional Terms will constitute your agreement to and acceptance of the same. If you object to any revised Terms of Use or Additional Terms, immediately stop using our Site and Services and, if applicable, deactivate your account.

15. MISCELLANEOUS TERMS

(a) If we have provided you with an Indonesian-language translation of these Terms of Use (including any Privacy Policy and Additional Terms incorporated by reference), you agree that such translation is provided solely for your convenience, and that the Indonesian-language version of these Terms of Use governs your relationship with us. The Indonesian-language version shall prevail in the event of any conflict between the Indonesian version and the translation.

(b) Except as otherwise specifically provided (e.g., Section 11(e)), if any part of these Terms of Use is deemed unlawful or unenforceable for any reason, both parties agree that only the unlawful portion of the Terms of Use will be severed, and that the remaining provisions of the Terms of Use will remain unaffected and will continue in full force.

(c) You may not assign these Terms of Use, or assign any right or delegate any obligation under this Agreement, in whole or in part, without our prior written consent.

(d) These Terms of Use (including the Privacy Policy and any Additional Terms incorporated by reference) constitute the entire agreement, and supersede all prior written or oral agreements between you and Saku regarding the Site and Services, if any existed previously.

Privacy Policy

Effective Date & Last Updated: 2 August 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SITE OR SERVICES. BY ACCESSING OR USING OUR SITE OR SERVICES (OTHER THAN READING THIS PRIVACY POLICY FOR THE FIRST TIME), YOU AGREE TO THIS PRIVACY POLICY.

INTRODUCTION

This Privacy Policy informs you of the types of information we collect when you use our Site or Services, how we use that information, the legal basis for processing it, and your rights over your personal data.

1. Saku Karya Indonesia (“Saku”, “we”, “us”, “our”) operates online websites, including but not limited to online shopping sites, other websites (“Sites”), and provides other online services (“Services”), including authentication and product information services, through www.sakuofficial.com. We are based in Indonesia (although some of our services may operate in other countries through our affiliates, technology partners, and sales partners, under their own terms and privacy policies, if any), and your information will be transmitted to, stored, and processed by us there in accordance with this Privacy Policy.

We are subject to Law of the Republic of Indonesia Number 27 of 2022 on Personal Data Protection (“PDP Law”) as the personal data controller with respect to the collection, processing, storage, and protection of your personal data. The PDP Law has been fully in force since 17 October 2024, and this Privacy Policy has been prepared to comply with the principles set out therein, including limited and specific, lawful, and transparent data processing.

If you are located in Europe, you will be asked to provide clear and affirmative consent for the collection, processing, and sharing of your user information through cookies and similar technologies. Notice to European Individuals: This Privacy Statement is intended to comply with Regulation (EU) 2016/679 (“GDPR”) with respect to the treatment of information of our users located in Europe.

LEGAL BASIS FOR DATA PROCESSING (PDP LAW)

In accordance with the PDP Law, we only process your personal data based on one of the following legal bases:

• Consent — for example, when you register an account, fill out a form, or participate in a survey/review. This consent is voluntary, given for a specific purpose, and may be withdrawn at any time (see the “Your Rights as a Data Subject” section below);
• Performance of a contract — for example, to process orders, product delivery, or services you purchase from us;
• Legal obligation — for example, to comply with lawful requests from authorities or tax obligations;
• Legitimate interest — of ours that does not override your rights and interests, for example for Site security and fraud prevention.

SPECIAL RIGHTS OF CALIFORNIA RESIDENTS

If you are located in California, and/or to the extent you are a “consumer” as defined under the California Consumer Privacy Act of 2018 (CCPA) and Saku is a “business” as defined under the CCPA, the relevant CCPA provisions apply to you as described at the end of this policy.

YOUR RIGHTS AS A DATA SUBJECT (PDP LAW)

As a personal data subject under the PDP Law, you have the following rights over the personal data we collect:

• Right to obtain clear information regarding our identity, the legal basis, and the purpose of processing your personal data;
• Right of access — to request a copy of your personal data that we process;
• Right to rectification — to request correction of your personal data that is inaccurate or incomplete;
• Right to erasure — to request deletion of your personal data where it is no longer needed or its processing is unlawful;
• Right to restriction of processing — to request that we delay or restrict the processing of your personal data in certain circumstances;
• Right to object — to object to the processing of your personal data for certain purposes (e.g., direct marketing);
• Right to data portability — to request your personal data in a transferable format;
• Right to withdraw consent — to withdraw consent you have previously given, at any time, without affecting the lawfulness of processing carried out before such withdrawal.

To exercise the above rights, please contact us at admin@sakuofficial.com. We will respond to and process your request within the time period required by applicable laws and regulations.

PERSONAL DATA PROTECTION OFFICER

In accordance with Article 53 of the PDP Law, we have appointed an officer responsible for carrying out the personal data protection function within Saku.

• PDP Officer Name: Steef Vendy
• Position: Director
• Email: sv@sakuofficial.com

SUMMARY OF KEY PRINCIPLES

To improve, personalize, and support your experience on the Site, we collect, use, and share your user information in a limited, specific, lawful, and transparent manner as required by the PDP Law.

We generally collect two types of information about you: (a) information you provide that personally identifies you (e.g., full name or phone number); and (b) information that does not personally identify you (e.g., IP address or browser type).

• This information is transmitted to, stored, and processed by us in accordance with the legal basis described above.
• We generally use this information to provide you with the Site and related services, and to generate reports and data on activities such as online shopping.
• Through the use of “cookies”, we work with and permit advertising networks to collect anonymous information about you (see Section III below).
• We encrypt some information you enter using Secure Sockets Layer (SSL) software and take reasonable security measures to protect information, in accordance with our obligations as a Personal Data Controller under the PDP Law.
• If you register with us, you have the ability to update, correct, or request deletion of previously provided information by contacting us.
• If you have any questions or concerns about privacy at Saku, please contact us at admin@sakuofficial.com.
• Our Site and services are not designed or intended for use by children under 16 years of age.
• This Privacy Policy may change from time to time. Any material changes will be notified to you via email and/or an announcement on the Site as appropriate.

I. WHAT INFORMATION DO WE COLLECT?

We collect two types of information related to you: (a) Personal Data (“Personal Data”), and (b) Non-Personally Identifiable Information (“Non-PII”).

(a) Personal Data. Covers any information that identifies you as an individual. We collect your Personal Data when you choose to register with us or participate in interactive features of our Site such as reviews, surveys, or promotions. You may: (i) provide your name, mailing/shipping address, email address, credit card number, and phone number when registering on our Site as a condition of entry; (ii) provide certain demographic information about yourself (e.g., age, gender, interests, and shopping preferences) when participating in a survey; or (iii) post general comments and/or recommendations on our Site.

(b) Non-PII. Any information that does not identify you as a person, including Personal Data that has been anonymized. We collect certain Non-PII from you when you access our Site, including your IP address and information relating to your browser, operating system, the third-party website from which you arrived, and how you use our Site.

II. HOW WE USE & SHARE INFORMATION COLLECTED

Personal Data and Non-PII are used to provide or improve our Site and Services to you, in accordance with the legal basis described in the “Legal Basis for Data Processing” section above. We may disclose Personal Data and Non-PII to:

• Our third-party service providers who perform functions on our behalf in connection with the operation of the Site or Services (e.g., hosting providers, payment processors, delivery services);
• Sponsors participating in a program or promotion that you take part in through our Site or Services;
• Our affiliated companies, for operational, marketing, and promotional purposes;
• Co-promotion partners and other parties with a marketing relationship with us;
• Participating merchants, where you consent when submitting Personal Data to us through interactive Site features such as surveys and reviews; and
• Our other users, where you choose to post a review, comment, or other information publicly.

Any disclosure to a third party above is made only to the extent necessary for the purpose that has been disclosed to you, and such third party is bound by an obligation to maintain the confidentiality and security of your Personal Data in accordance with the PDP Law.

III. COOKIES AND PREFERENCE-BASED ADVERTISING

We automatically receive and store certain types of Non-PII each time you interact with us using “cookies” and similar technologies. The cookies we use, or permit others to use, do not contain and are not linked to Personal Data about you without your consent.

You can direct your internet browser to refuse cookies, and you can generally delete existing cookies from your device at any time. Some elements of our Site may not function properly without certain cookies.

IV. TRANSFER OF PERSONAL DATA

To the extent we need to transfer your Personal Data outside the territory of Indonesia (e.g., to a cloud service provider or affiliate in another country), we will ensure that the recipient country has a level of personal data protection equivalent to or higher than the PDP Law, or we will implement adequate protection mechanisms (such as contractual clauses) and/or obtain your consent, as required by the PDP Law.

V. INFORMATION SECURITY & DATA BREACH NOTIFICATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, firewalls, controlled access, and encryption technology. No transmission of data over the Internet can be guaranteed 100% secure.

In accordance with Article 46 of the PDP Law, in the event of a personal data protection failure (e.g., a breach incident, unauthorized access, or loss of Personal Data) that affects you, we are required to provide written notice to you no later than 3 x 24 (three times twenty-four) hours from the time we become aware of the incident, via the last email address you provided to us.

Such notice will contain, at a minimum: what personal data was disclosed, when and how the incident occurred, and the remedial steps taken/to be taken by us. In certain circumstances, we are also required to provide notice to the competent supervisory authority and/or to the public as required by the PDP Law.

VI. YOUR CHOICES

If you register as a member, you have access to an account section containing your registration information, which you may update or correct at any time. You may also delete your membership account entirely, although we may retain certain information in limited circumstances — for example, to resolve disputes, comply with legal obligations, or enforce our Terms of Use — for a reasonable retention period as required by law.

VII. CHILDREN

Neither our Site nor our Services are intended for use by children under 16 years of age. Children under 16 must not submit any Personal Data to us. If you are under 18 years of age, you must submit information only with the involvement of a parent or guardian.

VIII. SANCTIONS FOR VIOLATIONS

We are committed to fulfilling our obligations as a Personal Data Controller under the PDP Law. We recognize that violations of the PDP Law may be subject to administrative sanctions in the form of a written warning, temporary suspension of data processing, deletion/destruction of data, and/or an administrative fine, as set out in Article 57 of the PDP Law.

IX. REVISIONS

This Privacy Policy may change from time to time to reflect changes in our business practices or changes in laws and regulations, including implementing regulations of the PDP Law that may be issued. We will notify you of material changes by posting a new policy on our Site or via email.

X. ENTIRE STATEMENT

This Privacy Policy and our Terms of Use, whether as posted on our Site and through our Services, contain all material terms regarding your use of our Site and Services. No summary, modification, restatement, or other version thereof is valid unless we post it to our Site and Services.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights as a data subject:

1. Saku Karya Indonesia

Rukan CBD, Block M-50, Jl. Green Lake City Boulevard, RT.006/RW.003, Ketapang, Cipondoh District, Tangerang City, Banten 15148

Email: admin@sakuofficial.com

Phone: 0812-2830-6532

1. Introduction
Saku Official (“we,” “us,” or “our”) is committed to protecting client data and ensuring compliance with relevant data protection laws. This policy outlines how we collect, store, use, and delete client information.

2. Data Collection
We collect client information necessary for designing, maintaining, and printing business cards. This includes:
– Name, job title, and company name
– Contact details (phone number, email, address, website, etc.)
– Social media links
– Logo, images, and other branding elements

Clients provide this data voluntarily via email, web forms, or direct communication.

3. Data Storage & Security
– All digital client data is stored securely on encrypted servers with restricted access.
– Backups are performed regularly and stored securely.
– Any physical copies of client data (if applicable) are kept in a locked and restricted area.

4. Data Retention Periods
– Virtual Business Cards (Static & Dynamic): Retained for 3 years. Upon cancellation, data will be deleted within 30 days, unless the client requests an extension.
– Printed Business Cards:

Client data will be stored for 3 years after printing in case of reorders or corrections. After this period, it will be permanently deleted.

5. Client Rights
Clients have the right to:
– Request access to their stored data.
– Correct inaccuracies in their information.
– Request deletion of their data at any time, subject to service agreements.

6. Data Disposal
– Digital data is permanently deleted from our servers after the retention period.
– Physical documents are shredded and securely disposed of.

7. Compliance
We comply with  the General Data Protection Regulation (GDPR) where applicable.

8. Contact Us
For any data-related inquiries or deletion requests, clients can contact us at admin@sakuofficial.com