FAQ SAKU

FAQ

- Frequently Asked Questions -

Services

What is Saku Official

Saku Official is an online destination that offers innovated quality products at an affordable price. Browse and buy from shoppable offering at Saku Official. Designed to take shoppers on the journey of an object from idea to form.

What does Saku Official sell?

Saku Official sells premium goods that range from fashion, accessories, to art work.

How can I trust buying on sakuofficial.com?

We know that safety and trust are really important to you. Being frequent online shoppers ourselves we take this concern very seriously.
We are a business under parent registered company PT. SAKU KARYA INDONESIA with NIB #0220002640474 located in Bekasi, Indonesia you can reach us on 0812 2830 6532 or email support@sakuofficial.com

Our website is encrypted with SSL in establishing a secure connection, we use Midtrans in processing our payments.
All of our products come with 1 year warranty for your piece of mind. If there is anything wrong with your purchase please contact us and we will sort it out for you.

Account

Why am I required to register before making a purchase?

You are not required to have an account to do a purchase but we encourage you to do so as registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from us.

I forgot my password, how can I reset or get a new one?

It happens to the best of us, go to this page so you can set a new one.

Buying

What forms of payment does Saku Official accept?

We accept payment with Visa, Mastercard & JCB, ATM/bank transfer and GoPay QR payment . All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information. Including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through third party payment gateway. so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

In “orders” you can see the progress of all of them. Once shipped out, you will receive more information on how to track the package and the estimate of delivery on email.

Shipping & Returns

What is the shipping return policy?

We design our products at the highest standard possible, If they’re not working exactly right for you, we’ve got you covered.
We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unused and unopened within those 7 days.

Which countries do we ship to?

We currently only ship our products in Indonesia.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price.
Delivery costs are stated on the checkout page while buying.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and where we are located. The expected delivery time is clearly stated on the product page, and on the checkout page.
Please refer to check out page when placing order for more specific information regarding delivery times.

Privacy & Policies

Refund Policy

We design our products with customer satisfaction in mind, if by any reason our products do not work out for you or it’s simply a change of mind we have got you covered.

We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unworn and unwashed within those 7 days.

Please contact us at support@sakuofficial.com for return and refund arrangement, make sure that you mention the date of purchase, your name and your contact details where we can reach you at.

NOTE: Our refund processes do not cover the cost of shipment from your end to us. Please make sure that you purchase a shipping insurance when returning product(s) to us.
We do not take any responsibility to the damages/lost of good(s) being sent to us. A refund will only be issued when we receive the return in good condition.

Information Collected & Received

Saku Official may collect personally identifiable information, such as your name. Decore Indonesia may also collect anonymous demographic information, which is not unique to you, such as your age and gender.
We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Saku Official. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Saku Official’s website.

Collection & Used of Personal Information

Saku Official collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name. Also a valid email address, phone number, billing address, shipping address, and credit card number.
We will use this information to fulfill the order you place and to communicate with you about it.

Saku Official uses your information for four purposes: (1) to fulfil the orders you place on the Site. (2) to answer any customer service inquiries that you may have. (3) to contact you about special offers, Saku Official news and new products. (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Saku Official uses cookie to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site.
Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
If you choose to decline cookies, you may not be able to fully experience the interactive features of the Saku Official’s services or websites you visit.

Children Under Thirteen

Saku Official does not knowingly collect personally identifiable information from children under the age of thirteen.
If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Terms & Conditions

Vcard Terms & Conditions

SAKU OFFICIAL’S

Terms and conditions

Effective Date & Last Modified Nov 30, 2021.

PT. Saku Karya Indonesia (“Saku”, “we”, “us”, and “our”) provides you access to its interactive online websites and services subject to the following Terms of Use. Please read the following Terms of Use carefully before using this website or other services that we provide. By accessing or using our website or our services (other than to read this for the first time), you agree to these Terms of Use. These Terms of Use (also sometimes referred to as the “User Agreement”), together with our Privacy Policy and any additional terms which might apply to certain products or services, govern your use of any of our websites, and your use of any other services we provide, including our surveys, reviews, newsletters, panels, communities or other services (collectively, our “Service”). Our websites include sites such as but not limited to www.sakuofficial.com and all other websites on which we place these Terms of Use (collectively, our “Site”). We may from time to time modify or change the Terms of Use. Any revised version of the Terms of Use will be posted on our Site and the revised Terms of Use will govern your future use of our Site and Service, so you should return to our Site periodically to review these Terms of Use. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Services include, among other things, delivering search results for products and services offered by third-party Merchants. We are NOT a party to any transaction you may enter with Merchants. If you have any questions, concerns or claims regarding a product or service you purchased by initiating a search using our Services, please address these to the relevant Merchant.

1. INTELLECTUAL PROPERTY

Our Site, Service and related content (and any derivative works or enhancements of the same) including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation and interactive features (collectively, “Site Content”) and all intellectual property rights to the same are owned by us, our licensors, or both. Additionally, all trademarks, service marks, trade names and trade dress that may appear on our Site or Service are owned by us, our licensors, or both. Except for the limited use rights granted in these Terms of Use, you shall not acquire any right, title or interest in our Site or Service. Any rights not expressly granted in these Terms of Use are expressly reserved.

2. ACCESS OR USING OUR SERVICE

(a) To access or use some content or features of our Site or Service, you may choose to provide us certain information, we may require you to provide certain information, or require that you establish an account with us through registration. Your access to certain content or features may be limited if you are not 18 years of age or older, or the legal age in your jurisdiction to form a legally binding agreement, or for other reasons.

(b) Whenever you submit information to us, you agree to provide true, accurate and complete information and agree to, if the option is available, promptly update the information if there have been changes to the information you provided.

(c) Accounts. We may also impose restrictions on your ability to establish an account (e.g., age limits, restrict business entities from setting up accounts, limitations on the number of accounts, etc.). When registering an account, you may need to select a username (“ID”) and password. You are responsible for keeping your ID and password, and other account information, confidential and are fully responsible for all activities that occur under your account, whether or not you authorized such activities. You agree to notify us immediately of any breach of security or unauthorized use of your account or ID and password by sending email to us.

3. LIMITATION, SUSPENSION OR TERMINATION

(a) We may, in our sole discretion, temporarily or permanently change, limit, suspend or terminate your access to our Site or Service (including any Site Content or User Content) without prior notice. We may do so based on changes to our business practices (e.g., eliminating a Service, etc.), if you violate the letter and spirit of these Terms of Use, or for any other lawful reason. You agree that we are not liable to you or any third party for any such action.

(b) Any limitation, suspension or termination we impose shall not alter your obligations to us under these Terms of Use. The provisions of these Terms of Use which by their nature should survive any such action on our part shall survive including, but not limited to, the rights and licenses that you have granted to us in your User Content and provisions relating to indemnities, releases, disclaimers, limitations on liability, mandatory arbitration, no class action and all of the miscellaneous provisions in this document.

4. ACCEPTABLE USE

(a) Our Site and Service (including, without limitation, Site Content and User Content) are provided for your information and personal, non-commercial use only. When using our Site or Service, you agree to comply with these Terms of Use, and all applicable federal, state and local laws. (b) Except as expressly permitted by these Terms of Use, you may not: – use our Site or Service in an unlawful or fraudulent manner or for such purposes, to collect personally identifiable information, or to impersonate other users;

– modify our copyright/trademark or other proprietary rights notices, or interfere with the security related features of our Site or Service (e.g., those that prevent or restrict copying Site Content);

– use our Site or Service in any way to manipulate or distort, or undermine the integrity and accuracy of, any reviews and ratings, or take any action to interfere with, damage, disrupt any part of our Site or Service;

– use our Site or Service to send, knowingly receive, upload/post, download, any material which does not comply with our content standards;

– use our Site or Service to transmit or facilitate the transmission of any unsolicited or unauthorized advertising or promotional material;

– use our Site or Service to transmit any data, or upload to our Site or Service any data, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

– decompile, reverse engineer or disassemble any portion of our Site or Service;

– use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained our Site or Service, or use network-monitoring software to determine architecture of or extract usage data from our Site or Service; or

– engage in any conduct that restricts or inhibits any other user from using or enjoying our Site or Service.

(c) You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.

5. USER CONTENT

(a) We may now or in the future permit you to post, upload, transmit through or otherwise provide through our Site or Service (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information (e.g., your name, e-mail address, etc.) and other content (collectively “User Content”). For example, any comment, rating or review of a product or a merchant that you post through our Site or Service is your User Content.

(b) Standards: You agree not to submit any User Content protected by copyright, trademark, patent, trade secret, moral right, or other intellectual property or proprietary right without the express permission of the owner of the respective right. You are solely liable for any damage resulting from your failure to obtain such permission or from any other harm resulting from your User Content. Furthermore, you represent and warrant that your User Content: – will be, in the context of reviews and ratings, based upon an actual shopping experience with the relevant merchant or third party, accurate (where facts are stated), reflect opinions genuinely held by you, and comply with all applicable laws;

– will be truthful, non-misleading and non-deceptive;

– will not contain any material which is tortious (e.g., defames or invades the privacy of any person, etc.), obscene, offensive, hateful or inflammatory;

– will not promote sexually explicit material or violence, or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

– does not breach any legal duty you owe to a third party, such as a contractual duty or a duty of confidence;

– will not be threatening, abuse or invade another’s privacy, or provided with an intent to harass, upset or embarrass any other person;

– will not be provided with an intent to impersonate any person, to misrepresent your identity or affiliation with any person, or to falsely give the impression that your User Content comes from someone else; or

– will not advocate, promote or assist any unlawful act (e.g., criminal acts, copyright infringement, computer misuse, etc.).

(c) We may monitor, edit or remove any User Content for violation of the letter or spirit of these terms, or for any other lawful reason. However, we have no obligation to look for, edit or remove (except for removal of content pursuant to Section 15) any User Content for any reason including, without limitation, violation of these terms.

6. RELIANCE ON SITE INFORMATION

(a) Information available through our Site or Service is for educational, entertainment and promotional purposes only. While we make efforts to ensure that information provided by us is accurate, we do not represent or warrant that any User Content or Site Content is accurate, complete or current. In all instances, it is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of Site Content, User Content, and other information and opinions expressed through our Site or Service. For instance, ratings and reviews may be informative to some but are not provided as a guarantee or prediction of the level of performance you may experience with the applicable product, service, merchant or other third party. You are solely responsible for any actions or decisions you take based on materials and information available through our Site and Service, and should carry out your own research and investigation as appropriate.

(b) If there is a dispute between you and anyone accessing our Site or Service, or you and any third party in connection with our Site or Service, you understand and agree that we are under no obligation to become involved. In such instances, you hereby release Saku and its officers, directors, employees, parents, partners, successors, agents, affiliates, subsidiaries and their related companies from claims, demands and damages of every kind or nature arising out of, relating to or in any way connected with such dispute.

7. ONLINE MERCHANTS AND THIRD PARTIES

(a) Your dealings with online merchants or other third parties via our Site or Service, including third party websites accessed via links on our Site, are solely between you and that third party. As such, when you engage in a transaction with a third party or access a third party’s website, you do so under their terms and policies, not ours. Complaints, questions and claims related to transactions with any third party should be directed to that third party.

(b) WE MAKE NO WARRANTIES REGARDING AND SHALL NOT BE LIABLE OR RESPONSIBLE TO YOU (WHETHER IN CONTRACT, TORT OR OTHERWISE) FOR YOUR USE OF, THE QUALITY OR LATE DELIVERY OF THE GOODS OR SERVICES FROM ANY THIRD PARTY OR FOR HONORING (OR TO CAUSE ANY MERCHANT TO HONOR) ANY ERRONEOUS INFORMATION REGARDING THE PRICE, DESCRIPTION AND AVAILABILITY OF, OR ANY DISCOUNTS, OFFERS, PROMOTIONS AND COUPONS RELATING TO ANY PRODUCT OR SERVICE OFFERINGS PROMOTED OR AVAILABLE THROUGH OUR SITE OR SERVICE.

8. LIMITS ON OUR LIABILITY

(a) UNDER NO CIRCUMSTANCES SHALL Saku OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, PARTNERS, SUCCESSORS, AGENTS, DISTRIBUTION PARTNERS, AFFILIATES, SUBSIDIARIES OR THEIR RELATED COMPANIES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF Saku HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, RELATING TO, OR IN ANY WAY CONNECTED WITH OUR SITE, SERVICE OR THESE TERMS OF USE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR SITE OR SERVICE INCLUDING, WITHOUT LIMITATION, Saku CONTENT IS TO STOP USING OUR SITE AND SERVICE. THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF SERVICES OR PRODUCTS, INFORMATION, ADVICE, INFORMATION OR ADVERTISING RECEIVED THROUGH OR IN CONNECTION WITH OUR SITE OR SERVICE OR ANY LINKS PROVIDED VIA EITHER. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

(b) REGARDLESS OF ANY INFORMATION YOU HAVE RECEIVED TO THE CONTRARY, IN NO EVENT SHALL OUR CUMULATIVE LIABILITY OR THAT OF OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, PARTNERS, SUCCESSORS, AGENTS, DISTRIBUTION PARTNERS, AFFILIATES, SUBSIDIARIES AND THEIR RELATED COMPANIES EXCEED $100. YOU AGREE THAT THIS IS A FAIR LIMITATION BASED UPON THE MANNER AND COST BY WHICH OUR SITE OR SERVICE ARE PROVIDED TO YOU, AND TAKING INTO ACCOUNT YOUR ABILITY TO USE ALTERNATIVE RESOURCES PROVIDING INFORMATION SIMILAR TO THAT OF OUR SITE OR SERVICE. FURTHERMORE, YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF, RELATED TO, OR IN ANY WAY CONNECTED WITH OUR SITE, SERVICE OR THESE TERMS OF USE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. CAUSES OF ACTION BROUGHT OUTSIDE THIS TIME PERIOD ARE WAIVED.

(c) In some jurisdictions limitations of liability are not permitted and, therefore, some of the above limits may not apply in all instances.

9. DISCLAIMER OF WARRANTIES

(a) TO THE FULL EXTENT PERMITTED BY LAW, Saku SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ITS SERVICES ARE PROVIDED BY Saku ON AN “AS IS” AND “AS AVAILABLE” BASIS AND ARE NOT WARRANTED TO BE, AMONG OTHER THINGS, FREE OF COMPUTER VIRUSUS. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SITE AND SERVICE IS AT YOUR OWN RISK. Saku MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON ITS SITE OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ITS SERVICES.

(b) Certain state laws do not allow limitations on implied warranties. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

10. INDEMNIFICATION

You agree to indemnify and hold harmless Saku and its officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries and their related companies from and against any and all claims, liabilities, losses, damages, obligations, costs and expenses (including reasonable attorneys’ fees and costs) arising out of or related to: (i) your access to or use of our Site or Service; (ii) your User Content; (iii) any actual or alleged violation or breach by you of these Terms of Use; (iv) any actual or alleged breach of any representation, warranty or covenant that you have made to us; or (v) your acts or omissions. You agree to cooperate fully with us in the defense of any claim that is the subject of your obligations hereunder.

11. DISPUTE RESOLUTION AND MANDATORY ARBITRATION

(a) We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by contacting us at the address provided in these Terms of Use. We will contact you based on the contact information you have provided us. Notice to Saku must be sent to: Jl. Raya Narogong KM5 No. 73, RT.005/RW.001, Bojong Rawalumbu, Bekasi Timur, Bekasi City, West Java 17116 or email to admin@sakuofficial.com

(b) If after 45 days the parties are unable to resolve any dispute raised under the previous provision, the dispute may be submitted to arbitration consistent with this Section. The parties understand that they would have had a right or opportunity to litigate disputes through a court and to have a judge or jury decide their case, but they choose to have any disputes resolved through arbitration.

(c) We each agree that any claim or dispute between us, and any claim by either of us against any agent, employee, successor, or assign of the other, including, to the full extent permitted by applicable law, third parties who are not signatories to this agreement, whether related to this agreement or otherwise, including past, present, and future claims and disputes, and including any dispute as to the validity or applicability of this arbitration clause, shall be resolved by binding arbitration administered by the JAMS  under its rules and procedures in effect when the claim is filed. The rules and procedures and other information, including information on fees, may be obtained from JAMS’ website (www.jamsadr.com) or

by calling JAMS at 949-224-1810.

(d) We are entering into this arbitration agreement in connection with a transaction involving interstate commerce. Accordingly, this arbitration agreement and any proceedings thereunder shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. 1-16. Any award by the arbitrator(s) may be entered as a judgment in any court having jurisdiction.

(e) Exception to Arbitrate. Either of us may bring qualifying claims in small claims court. Further, pursuant to Section 13 below, we each agree that any arbitration will be solely between you and us, not as part of a classwide claim (i.e., not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the classwide dispute must be brought in court.

12. GOVERNING LAW

These Terms of Use shall be construed in accordance with the laws of the State of West Java, Indonesia without regard to its conflict of laws rules.

13. NO CLASS ACTIONS

TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.

14. NO TRIAL BY JURY TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.

15. COPYRIGHT INFRINGEMENT

(a) In appropriate circumstances and in our sole discretion, we may remove or disable access to material on any of our websites or hosted on our systems that may be infringing the copyright of others.

(b) Consistent with the Digital Millennium Copyright Act (“DMCA”), Saku will respond to a notice of alleged copyright infringement regarding any information available on our Site or through our Service. Please note that this procedure is exclusively for notifying us that copyrighted material has allegedly been infringed and matters other than informing Saku that copyrighted material may have been infringed will not receive a response through this process.

(c) Pursuant to the DMCA, your infringement notification must include the following information:

– An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

– A description of the copyrighted work that you claim has been infringed upon;

– A description of where the material that you claim is infringing is located on the site, including a link or screenshot of the webpage containing the infringing material, if applicable;

– Your address, telephone number and e-mail address;

– A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;

– A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

(d) Please send your notice of copyright infringement to Saku designated Copyright Agent as follows:

Jl. Raya Narogong KM5 No. 73, RT.005/RW.001 Bojong Rawalumbu, Bekasi Timur Bekasi City, West Java 17116

16. AMENDMENT; ADDITIONAL TERMS

(a) We are constantly updating our Site and Services to provide better options and features, or for other reasons. In certain instances it may be necessary to update or modify our Terms of Use to reflect these and other changes (e.g., to reflect updates to our practices and policies). We also may, in some instances, need to provide you with operating rules or additional terms that govern your use of parts of our Site or any Service (“Additional Terms”). Accordingly, you agree that we may at any time provide you with Additional Terms, or update or modify these Terms of Use, as appropriate or necessary. To the extent any Additional Terms conflict with these Terms of Use, the Additional Terms will control.

(b) Modifications to these Terms of Use or any Additional Terms will be effective upon: (a) notice, either by posting on our Site or by email notification; and (b) your subsequent use of our Site or Service. It is your responsibility to review the Terms of Use and the Site from time to time for any changes or Additional Terms. Your access and continued use of our Site or Service following any modification of these Terms of Use or the provision of Additional Terms will signify your assent to and acceptance of the same. If you object to any revision to the Terms of Use or to any Additional Terms, immediately discontinue use of our Site and Service and, if applicable, terminate your account.

17. OTHER TERMS

(a) Where we have provided you with a translation of the English language version of these Terms of Use (including the Privacy Policy and any Additional Terms incorporated by reference), you agree that the translation is provided for your convenience only and that the English version of these Terms of Use governs your relationship with us. The English language version takes precedence if there is any contradiction between the English and translated versions.

(b) Except where specifically stated otherwise (e.g., Section 11(e)), if any part of these Terms of Use are deemed unlawful or unenforceable for any reason, we both agree that only that part of the Terms of Use shall be stricken and that the remaining terms in the Terms of Use shall not be affected and shall remain in force and effect.

(c) You may not assign these Terms of Use or assign any rights or delegate any obligations hereunder, in whole or in part, without our prior written consent.

(d) These Terms of Use (including the Privacy Policy and any Additional Terms incorporated by reference) constitute the entire agreement, and supersede all previous written or oral agreements, between you and Saku in connection with the Site and Service.

Privacy Policy

Effective Date & Last Modified Nov 17, 2021.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SITES OR SERVICES. BY ACCESSING OR USING OUR SITE OR OUR SERVICES (OTHER THAN TO READ THIS PRIVACY POLICY FOR THE FIRST TIME), YOU AGREE TO THIS PRIVACY POLICY.

INTRODUCTION

This Privacy Policy tells you the types of information we collect when you use our Sites or Services, how we use that information, and the instances in which we share your information.

PT.Saku Karya Indonesia (“Saku”) operates online websites such as but not limited to online shopping websites, other websites (“Sites”) and provides other online services (“Services”) including authentication and product information services by www.sakuofficial.com. As we are based in the Indonesia (although some of our services may be operating in other countries via our affiliates, technology partners and sales partners under their own terms and privacy policy if any), your information will be transmitted to, held and processed by us there in accordance with this Privacy Policy.

If you are located in the EU, you will also be asked to provide clear and unequivocal affirmative consent to the collection, processing, and sharing of your user information via cookies and similar technologies. Notice to EU Individuals: this Privacy Statement and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

CALIFORNIA-RESIDENT SPECIFIC RIGHTS

If you are located in the California, and/or (as applicable) to the extent you are a “consumer” as defined under the California Consumer Privacy Act of 2018 (CCPA) and Saku is a “business” as defined under CCPA, following would be applicable for you. Subject to the provisions of the CCPA, you have the right to request in the manner provided herein:

(a) Right to request for information about the:

– Categories of Personal Data Saku has collected about you.

– Specific pieces of Personal Data Saku has collected about you.

– Categories of sources from which the Personal Data is collected.

– Business or commercial purpose for collecting Personal Data.

– Categories of third parties with whom the business shares Personal Data.

(b) Right to request for deletion of any Personal Data collected about you by us. If you would like to

delete Personal Data which constitutes “personal information” as defined in CCPA, please contact us at support@sakuofficial.com. We respond to all such requests within a reasonable timeframe in accordance with applicable data protection laws. Also by writing to us, you agree to receive communication from us, which may include, seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data and any other information as reasonably required to enable us to honour your request.

The type of data and information we collect and use about you are explained in the following sections.

SUMMARY OF KEY PRINCIPLES

To enhance, personalize, and support your experience on the Site, among other things, we collect, use, and share your user information. For example, we use aggregated information to develop content targeted to user interests and to generally improve the Site’s user experience.

We thought it would be helpful to set out briefly the key ways in which we use your information and how

we seek to protect privacy. Of course, you should read the terms of our full Privacy Policy.

We typically collect two kinds of information about you: (a) information that you provide that personally

identifies you (e.g., full name or phone number); and (b) information that does not personally identify you (e.g., your IP address or type of browser).

– This information is transmitted to, held and processed by us.

– We typically use this information to provide you with our sites and related services, and to produce

reports and data about activities such as online shopping.

– Through the use of “cookies”, we work with and permit advertising networks to collect anonymous

information about you to send you their ads and use the same information to send you our ads (see section III below).

– We encrypt some information you input using Secure Sockets Layer (SSL) software and take reasonable security measures to safeguard information.

– If you register with us, you have the ability to update or correct the information you previously provided via contacting us.

– If you have any questions or concerns about privacy at Saku, please contact us.

– Our sites and services are not designed or intended for use by children under 16 and

– This Privacy Policy may change from time to time so please check this policy regularly. Any material changes will be notified to you by email as appropriate.

I. WHAT INFORMATION DO WE COLLECT?

We collect two kinds of information related to you: (a) Personally Identifiable Information (“PII”); and (b)

Non-Personally Identifiable Information (“Non-PII”).

(a) Personally Identifiable Information: PII includes any information that identifies you as person. We collect your PII when you choose to register with us or when you choose to participate in an interactive feature of our Sites such as a review, survey or promotion. You may: (a) provide your name, mail/shipping address, email address, credit card number and phone number when registering with our Sites or in connection with a contest entry; (b) provide certain demographic information about you (e.g., age, gender, shopping interests and preferences, etc.) when participating in a survey or poll; or (c) post a general comment and/or recommendation on our Sites.

(b) Non-Personally Identifiable Information: Non-PII is any information that does not identify you as a person including PII which has been rendered anonymous. We obtain non-PII either separately or together with your PII as described above. We collect certain non-PII from you when you access our Sites including IP addresses and information relating to your browser, operating system, ISP, the third party website from which your visit originated and how you use our Sites such as the web pages you visit, and the duration of your visits.

Log Files The Site’s web and ad servers log information about a user’s IP address, browser type and the current URL the user is requesting. This information is always provided by a user’s browser and automatically logged by most websites. These log files are stored in a secure location and used in our internal analysis of traffic patterns within our sites and services.

II. HOW WE USE & SHARE THE INFORMATION COLLECTED

PII and Non-PII is used to provide, or improve, our Sites and Services to you and to carry out your requests, respond to your inquiries, better serve you and understand your needs, or is used in other ways naturally associated with the circumstances in which you provided the information.

We may disclose PII and Non-PII to:

(1) our third party service providers who perform functions on our behalf in connection with the operation of the Sites or Services e.g., providers who host and manage data, process credit card orders, deliver our merchandise, etc.

(2) participating sponsors to a program or promotion you enter through our Sites or Services.

(3) our parent company, subsidiaries or other affiliated companies (“affiliated companies”) for operational, marketing and promotional purposes.

(4) co-promotional partners and others with whom we have marketing or other relationships.

(5) participating merchants where you consent at the time you submit PII to us when using the interactive features of our Sites such as surveys and reviews concerning our participating merchants and

(6) our other users where you choose to publicly post reviews, comments or other information relating to products or services, communicate with other users via public forums (e.g., forums, message boards, bulletin boards, etc.).

In addition, we use non-PII to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities (see “Preference Based Advertising” below). We may use your non-PII by itself or aggregate it with information we have obtained from others to produce research reports and other information and data about online shopping for participating merchants and other customers, as well as media and other interested parties.

III. COOKIES AND PREFERENCE BASED ADVERTISING

(a) Cookies and Web Beacons: We automatically receive and store certain types of non-PII whenever you interact with us by using “cookies” and analogous technology. “Cookies” are small files that are placed on your computer or your internet browser memory to enable the owner of the cookie to recognize your browser and to provide convenience and other features to you. So, for example, our cookies may allow us to show you the past products you have searched for on our Sites. It is important to note that the cookies that we use, or permit others to use, do not contain and are not tied to PII about you.

You may be able to direct your internet browser not to allow cookies and you can typically delete existing cookies from your computer at any time. Please note, however, some elements of our Sites will not function properly or be available to you.

Some important notes: (1) although we don’t share any information to Third-Party Ads include all the advertising networks that Saku works with, but also many that Saku does not work with; (2) opting out of Ads does not automatically serve as an opt-out from Third-Party Ads – the same is true the other way around. To opt-out of Ads and Third-Party Ads, you must use each respective opt-out tool above; (3) the opt-out tools for both Ads and Third-Party Ads rely on cookies to ensure that your non-PII is not used for online advertising purposes (“Opt-out Cookies”). Therefore, if you buy a new computer, change web

browsers or delete these Opt-out Cookies from your computer, you will need to perform the relevant opt-out tasks again; and (4) the features of your internet browser and/or certain add-on software may allow you to block or limit the use of cookies for preference based advertising and other purposes. We cannot, however, promise that our Sites or Services will work well or be compatible with these alternative methods of blocking or limiting the use of cookies.

IV. SALE OF BUSINESS AND DISCLOSURE BY LAW

(a) Business Transactions: We may disclose PII and Non-PII held by us : (a) to a prospective seller or actual seller of any business or assets we acquire; (b) if all or any of our assets are acquired by a third party, in which case, PII and Non-PII may be one of the transferred assets.

(b) Required disclosures : We may disclose and use any PII or non-PII if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfil a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Sites, or other users; or (d) in an emergency to protect the health and safety of our Sites’ or Services’ users or the general public.

V. SECURITY OF INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Of course, it’s important to keep in mind that no data transmission on the Internet is guaranteed to be 100% secure.

We also use a secure server hosting location in the US and other places in the world, firewall protection, controlled access and encryption technology to protect your data. Please be advised, however, that while we strive to protect your PII, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your PII. In the unfortunate event that your personally identifiable information is compromised, we will notify you by e-mail to the last e-mail address you have provided us as soon as feasible under the circumstances (delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system, as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.)

We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, “perfect security” does not exist on the Internet. If you are concerned that your privacy may have been breached, please contact us.

VI. YOUR OPTIONS

(a) What Information Can I Access? If you register as a member, you will typically have access to an account section that includes the registration information you previously provided which you can update or correct at any time. If there is any inaccurate information that you are not able to correct, just let us know. Also, if you wish, you can delete your membership account entirely although we may retain certain information in limited circumstances – e.g., to resolve disputes, troubleshoot problems and enforce our Terms of Use . Furthermore, some information is never completely removed from our databases due to technical (e.g., information that is stored in our “back-up” systems) and certain legal constraints.

VII. CHILDREN

As neither our Sites nor our Services are intended for use by children under 16, children under 16 may not submit any PII to us. Also, if you are under 18, you should submit information only with involvement of a parent or guardian.

VIII. REVISIONS

This Privacy Policy may change from time to time to reflect our changing business practices. We will provide you notice of any such changes by posting the new policy on our Sites or by email if the changes are material.

IX. SOLE STATEMENT

This Privacy Policy and our Terms of Use, both as posted on our Sites and through our Services, contain all of the material terms of regarding your use of our Sites and Services. No summary, modification,restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post it to our Sites and Services.

By using our services it means that you as our client fully understands, agree and acknowledge both our terms & conditions and our privacy & policies.

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