- Frequently Asked Questions -


What is Saku Official

Saku Official is an online destination that offers innovated quality products at an affordable price. Browse and buy from shoppable offering at Saku Official. Designed to take shoppers on the journey of an object from idea to form.

What does Saku Official sell?

Saku Official sells premium goods that range from fashion, accessories, to art work.

How can I trust buying on sakuofficial.com?

We know that safety and trust are really important to you. Being frequent online shoppers ourselves we take this concern very seriously.
We are a business under parent registered company PT. SAKU KARYA INDONESIA with NIB #0220002640474 located in Bekasi, Indonesia you can reach us on 0812 2830 6532 or email support@sakuofficial.com

Our website is encrypted with SSL in establishing a secure connection, we use Midtrans in processing our payments.
All of our products come with 1 year warranty for your piece of mind. If there is anything wrong with your purchase please contact us and we will sort it out for you.


Why am I required to register before making a purchase?

You are not required to have an account to do a purchase but we encourage you to do so as registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from us.

I forgot my password, how can I reset or get a new one?

It happens to the best of us, go to this page so you can set a new one.


What forms of payment does Saku Official accept?

We accept payment with Visa, Mastercard & JCB, ATM/bank transfer and GoPay QR payment . All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information. Including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through third party payment gateway. so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

In “orders” you can see the progress of all of them. Once shipped out, you will receive more information on how to track the package and the estimate of delivery on email.

Shipping & Returns

What is the shipping return policy?

We design our products at the highest standard possible, If they’re not working exactly right for you, we’ve got you covered.
We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unused and unopened within those 7 days.

Which countries do we ship to?

We currently only ship our products in Indonesia.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price.
Delivery costs are stated on the checkout page while buying.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and where we are located. The expected delivery time is clearly stated on the product page, and on the checkout page.
Please refer to check out page when placing order for more specific information regarding delivery times.

Privacy & Policies

Refund Policy

We design our products with customer satisfaction in mind, if by any reason our products do not work out for you or it’s simply a change of mind we have got you covered.

We provide you 7 days to take your sakuofficial.com purchases for a trial run. Confidently knowing you can return any item if they’re unworn and unwashed within those 7 days.

Please contact us at support@sakuofficial.com for return and refund arrangement, make sure that you mention the date of purchase, your name and your contact details where we can reach you at.

NOTE: Our refund processes do not cover the cost of shipment from your end to us. Please make sure that you purchase a shipping insurance when returning product(s) to us.
We do not take any responsibility to the damages/lost of good(s) being sent to us. A refund will only be issued when we receive the return in good condition.

Information Collected & Received

Saku Official may collect personally identifiable information, such as your name. Decore Indonesia may also collect anonymous demographic information, which is not unique to you, such as your age and gender.
We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Saku Official. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Saku Official’s website.

Collection & Used of Personal Information

Saku Official collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name. Also a valid email address, phone number, billing address, shipping address, and credit card number.
We will use this information to fulfill the order you place and to communicate with you about it.

Saku Official uses your information for four purposes: (1) to fulfil the orders you place on the Site. (2) to answer any customer service inquiries that you may have. (3) to contact you about special offers, Saku Official news and new products. (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Saku Official uses cookie to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site.
Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
If you choose to decline cookies, you may not be able to fully experience the interactive features of the Saku Official’s services or websites you visit.

Children Under Thirteen

Saku Official does not knowingly collect personally identifiable information from children under the age of thirteen.
If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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*Condition Apply minimum purchase IDR 220,000